Frequently asked questions

-- Why the printer shows "NO ENOUGH INK" or "EMPTY" or the Indicator light “BlinkING”?

It’s not quality problem. This is because the original company blocked the chip technology, so remanufactured ink cartridge’s chip can not 100% show correct ink level.

Please ignore it and press "OK" button to continue printing, all our ink cartridges are filled with enough ink.

-- Why the printer shows “error e4” or "not recognize" or “failure”etc.?

First, Analyse the issue.

For this situation, usually has two reasons:

1.Not install well

2. ink cartridge chip dirty

Solution:

Step1: Take off the ink cartridge and re-install it. If issue still exist, go ahead.

Step2: Clean the ink cartridge chip (contactor points) with rubber or alcohol cotton swab. As shown in Picture 1-2.

Please clean it, then re-install, if not work, try clean again, and install again.

If necessary, clean also printer contactor points, as shown in Picture 3.

After 2 times, it still not work, PLEASE ConTACT US IMMEDAITELY for solution.

1. Large quantities of recycled ink cartridges from abroad
2. All recycled cartridges with original labels, all is one hand empty cartridges
3. First step, test the shell of the nozzle fluency, remove bad products
4. Use a high pressure water gun to clean the cartridge
5. Refine the internal structure of the cartridge, increase the capacity
6. Fill the high density sponge to maximize the amount of ink
7. Machine precision ink, digital control ink content
8. Stick chips by professionals
9. Use the machine to help chip reinforcement
10. Test whether the chip to identify the printer, test the fluency again 
11. To the ink cartridge nozzle with blue tape, protect the nozzle
12. Anti-static bag packaging, sealed

Q1.How long is the shelf life of your ink?
A: Shelf life will vary depending on your storage conditions. Normally, twelve months from the date produced. once opened, six months in winter and three months in summer at most.

Q2: Is there cheap shipping cost to import to our country?
A: For small order, express will be best. And for bulk order, sea ship way is best but take much time.
For urgent orders, we suggest via air to airport plus our ship partner send to your door.

Q3: Can we get support if we have our own market position?
A: Please inform us your detailed mind on your market demand, we will discuss and propose helpful suggestion for you, to find the best solution for you.

Q4. What is your guarantee for the goods?
A: 1. We will replace 1:1 for the defective goods after sales
    2. 24 months guarantee after manufacturing.

Q5. How about the quality of your ink cartridges for using on inkjet printer ?
A: Our good and stable quality products keep us maintain the good relationship with our customers. Many of our current customers have been purchasing our ink cartridges over 10 years. Such long term cooperation is based on the reliability of product quality. Seeing is believing, you will trust our cartridge quality after trying. Just do it now, you are welcome to contact our sales team for the models required.

 
Q6. Do you offer customized packaging of ink cartridges for customers?

A: Yes, customized Label and color boxes are acceptable!Further details, just write e-mail to our sales team.

Q7.How can I get some samples of your ink cartridges for using on inkjet printer ?
A: Please let us know the model number and quantity of samples required, we will calculate the shipping cost and provide different shipping way for your choice. The samples will be delivered once receiving your payment for samples and shipping cost.